Privacy Policy

Introduction

Feathered Tails and Friends (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

Information We Collect

We collect the following types of personal information:

  1. Personal Identification Information: Name, email address, phone number, physical address.
  2. Payment Information: Credit/debit card details, billing information.
  3. Order Information: Details about products you purchase, order history.
  4. Usage Data: IP address, browser type, interaction with our website.

How We Use Your Information

We use your personal information for the following purposes:

  1. Order Processing and Fulfillment: To process and deliver your orders, manage payments, and communicate order status.
  2. Customer Support: To respond to your inquiries, provide support, and improve our services.
  3. Marketing and Promotions: To send you promotional materials and updates, with your consent.
  4. Website Improvement: To analyze website usage and improve our services and user experience.
  5. Legal Compliance: To comply with legal obligations and respond to governmental requests.

Data Sharing

We do not sell your personal information. We may share your data with third parties under the following circumstances:

  1. Service Providers: With third-party vendors who perform services on our behalf, such as payment processing and shipping.
  2. Legal Requirements: When required to comply with legal obligations or protect our rights.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Under POPIA, you have the following rights regarding your personal information:

  1. Access: To request a copy of the personal information we hold about you.
  2. Correction: To request correction of any inaccurate or incomplete information.
  3. Deletion: To request deletion of your personal information under certain conditions.
  4. Objection: To object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us at [email address].

Cookies

We use cookies to enhance your browsing experience on our website. You can choose to accept or decline cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Feathered Tails and Friends
Email: admin@tails.co.za
Phone: +27835589857

By using our website and services, you consent to the terms of this Privacy Policy.